I Will Change It

Hi, I’m Wunmi.
I’m the Experience Design Manager of Verizon’s Financial Services.

I lead the design team responsible for enhancing loyalty and satisfaction by enabling customers to turn spending into savings and rewards.
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My Approach

There are various UX tools and investigative frameworks at a designer’s disposal. I mentor designers to identify problems and to choose research techniques, workshops, and design patterns that best suit their needs.
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Learn

In the problem finding stage, UX designers use formative research to develop an empathetic view of our user’s experiences and analyze the data to create a prioritized list of our user’s problem.

Think

During the solution finding stage, a cross-functional group of designers, engineers and business managers explore ways to solve the user’s problems.

Make

In the iterative phase, we design hi-fi representation of our ideas, validate them with summative questions, and repeat until the features are ready for release.

 

 

Design Management / UX & UI/ Strategy

Case Studies

 
Verizon - 2025

Fintech Experience

I lead the design team responsible for elevating Verizon’s Financial Services experiences—helping customers turn spending into savings through the Verizon Visa Card. My team focuses on improving activation, engagement, and rewards visibility, ensuring customers clearly understand the value they earn and feel empowered to use it.
Coming soon
 
 
Verizon - 2024

Internet Management for millions of homes

Headed a cross-functional team to improve home-network reliability, safety, and usability. We redesigned key network-management and digital-safety features to make complex technology simple, intuitive, and secure for millions of customers.
Coming Soon
 
 
Verizon - 2022

Network Management, simplified

Reimagined the home-internet experience by simplifying network management and designing intuitive tools that help customers stay connected, resolve issues faster, and feel more confident in their home technology.
Coming Soon
 
Web.com - 2019

Design System Architecture

Driving a design team that focused on optimizing operational processes of the entire design practice. We work to improve, design tooling, communication, human centered interaction and the design system.
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Web.com (acquired Yodle) - 2017

Simplifying Complex Problems

Led designers to modernize an enterprise marketing platform which services the needs of over 10,000 business locations across 150 major brands.
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Design & UX - Quirky

Expanding Market Reach

Redesigned the e-commerce experience to improve conversions while showcasing the story behind a product's path from an idea to being sold on various market places.
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Leadership / UX / UI - efurb

The Lean Ecommerce Startup

Led UX team in the design and launch of a responsive e-commerce marketplace for the growth stage startup.
Coming Soon
 
 

 

Say Hello

I’m available for speaking engagements, meet ups and events.
Contact Wunmi